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At Ukumari Expeditions, we are dedicated to providing you with an outstanding travel experience to Cusco, Machu Picchu, and the Inca Trail. We understand that plans can change, so we want to make our refund and return policies as clear and straightforward as possible. Below are the details of our policies regarding cancellations, refunds, and changes, with specific considerations for train tickets and Machu Picchu entrance tickets.
1. Cancellation Policy
If you need to cancel your tour booking, please notify us as soon as possible. Cancellations must be submitted in writing via email to [Insert Contact Email Address]. Our cancellation policy is as follows:
More than 60 Days Before Departure: Full refund minus a 10% administrative fee.
Between 30 and 60 Days Before Departure: 50% refund of the total tour cost.
Less than 30 Days Before Departure: No refund will be issued.
2. Train Tickets
Please note that train tickets to Machu Picchu are non-refundable once purchased. This includes tickets from all train operators. We advise you to review your travel plans carefully before booking train tickets.
3. Machu Picchu Entrance Tickets
Machu Picchu entrance tickets are also non-refundable once issued. This policy is set by the official ticketing authorities and applies to all visitors. We encourage you to confirm your travel dates and plans before purchasing these tickets.
4. Changes to Bookings
If you need to make changes to your booking, such as altering tour dates or details, please contact us as soon as possible. Changes are subject to availability and may incur additional fees. We will inform you of any changes in cost or conditions before processing the modification. Please note:
Changes to Train Tickets: Due to the non-refundable nature of train tickets, any modifications must be handled directly with the train operator, and additional fees may apply.
Changes to Machu Picchu Tickets: Changes to Machu Picchu entrance tickets are subject to the policies of the official ticketing authorities, and refunds or changes may not be possible.
5. Tour Amendments
If a tour or part of a tour cannot be provided as described due to unforeseen circumstances, we will offer alternatives or a partial refund for the affected services. Requests for compensation must be made within 24 hours of the tour completion.
6. Force Majeure
In cases of force majeure, such as natural disasters, strikes, or political unrest, that prevent the provision of services, we will do our best to offer alternative arrangements or issue a partial refund where feasible.
7. Travel Insurance
We strongly recommend purchasing travel insurance to cover potential cancellations, travel disruptions, or other unexpected events. Insurance claims should be directed to your insurance provider.
8. Contact Us
For any questions or assistance with cancellations, refunds, or changes, please contact our customer service team:
Ukumari Expeditions
Email: info@ukumariexpeditions.com
Phone: +51 984 003 993
Address: Av. Peru K-8 Quispicanchis, Cusco - Peru
Thank you for choosing Ukumari Expeditions. We are committed to ensuring your journey is exceptional and are here to assist with any issues that may arise.
